Bet Pro Privacy Policy

1 Who We Are

Bet Pro is an online gaming and sports betting platform built specifically for players in Pakistan. The platform operates in PKR and supports local payment methods including JazzCash, Easypaisa and Raast. When this Privacy Policy refers to "Bet Pro", "we", "us" or "our", it refers to the team responsible for operating and maintaining the Bet Pro platform at betpro.ml.

This Privacy Policy applies to all personal data collected through the Bet Pro website, including data collected during account registration, deposits, withdrawals, gameplay, sports betting and any direct communication with our support team.

By creating an account on Bet Pro, you confirm that you have read this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, please do not create an account or continue using the platform.

2 Data We Collect

Bet Pro collects personal data in several ways — information you provide directly, information generated automatically as you use the platform, and in some cases information from third-party services used to operate the platform. The table below summarises what we collect and why.

We do not collect sensitive personal data such as ethnic origin, religious beliefs, political opinions or biometric data as part of standard account registration. The only exception is where identity verification requires a document photograph to confirm age and identity, which is handled securely and discarded after verification is complete.

3 How We Use Your Data

Bet Pro uses the personal data we collect strictly for the purposes of operating the platform and delivering the services you have signed up for. The specific uses are as follows:

• Account management: To create and maintain your Bet Pro account, verify your identity and age, and keep your account secure.
• Payment processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets. Payment data is handled by trusted payment processors operating under their own security standards.
• Platform operation: To make sports betting, slot games, fish games, bingo and the game lobby function correctly for your account and session.
• Fraud prevention and security: To detect and prevent fraudulent activity, duplicate accounts, money laundering and other misuse of the platform. This includes automated monitoring of unusual transaction patterns.
• Customer support: To respond to your enquiries, resolve disputes and assist with account or payment issues.
• Responsible gaming: To support responsible gaming tools such as session tracking and self-exclusion, and to identify accounts that may require intervention under our responsible gaming commitment.
• Platform improvement: To analyse anonymised usage patterns, understand which features are used most and improve the overall platform experience over time.
• Legal compliance: To comply with applicable legal obligations including record-keeping requirements related to financial transactions.

We do not use your personal data for targeted advertising, profiling for commercial purposes or to make automated decisions that would significantly affect your rights without human review.

4 Legal Basis for Processing

Bet Pro processes your personal data on the following grounds:

• Contract performance: Processing your account data and payment information is necessary to deliver the gaming and betting services you have agreed to when registering.
• Legitimate interests: Fraud prevention, security monitoring and platform improvement are carried out on the basis of our legitimate interest in operating a safe and reliable platform, where those interests are balanced against your privacy rights.
• Consent: Where you have provided explicit consent — for example, opting into platform notifications — your data is processed on the basis of that consent, which you may withdraw at any time.
• Legal obligation: Certain data is retained to meet financial record-keeping and anti-money-laundering obligations that apply to platforms of this nature.

5 Sharing Your Data

Bet Pro does not sell, rent or trade your personal data to third parties. We share data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations:

• Payment processors: JazzCash, Easypaisa, Raast, card networks and bank transfer partners receive the payment data necessary to process your PKR transactions. Each operates under its own privacy and security standards.
• Identity verification providers: Where age or identity verification is required, your submitted documents may be processed by a specialist verification provider. Documents are not retained beyond the verification process.
• Game providers: Game studios and providers integrated into the Bet Pro platform may receive session and stake data necessary to run the games you play. They do not receive your full personal profile or payment details.
• Technical infrastructure: Hosting, security and analytics service providers who support platform operations may process limited technical data such as IP addresses and session information. These providers act under strict data processing agreements and may not use the data for their own purposes.
• Legal authorities: Where required by applicable law or a valid legal process, Bet Pro may disclose personal data to law enforcement or regulatory bodies. We will only do so to the extent required and will notify you where legally permitted.

No data is transferred to parties outside of those listed above, and no data sharing arrangement involves the sale or commercial exploitation of your personal information.

6 Payment Data and Financial Records

All financial transactions on Bet Pro are conducted in PKR. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer or card, the payment details you provide are transmitted securely to the relevant payment provider using encrypted connections.

Bet Pro does not store your full card numbers, mobile wallet PINs or bank account passwords. We retain only the transaction reference, amount, timestamp and masked payment identifier needed to maintain your account balance records and support any payment disputes.

Financial transaction records are retained for a minimum period as required by standard financial record-keeping obligations. After this period, records are securely deleted or anonymised.

7 Cookies and Tracking Technologies

Bet Pro uses cookies and similar technologies to keep the platform running smoothly and to understand how players use the site. Cookies are small text files stored on your device when you visit the platform.

The types of cookies used on Bet Pro are as follows:

• Essential cookies: These are necessary for the platform to function. They keep you logged in during your session, maintain your balance display and enable core gameplay features. You cannot opt out of essential cookies while using the platform.
• Functional cookies: These remember your preferences such as language settings and display options, so you do not have to reset them each visit.
• Analytics cookies: These collect anonymised information about which pages and features are used most, helping us improve the platform experience. The data collected is aggregated and cannot be used to identify you personally.
• Security cookies: These help detect and prevent fraudulent access attempts, session hijacking and account abuse.

Most browsers allow you to manage or block cookies through their settings. Blocking essential cookies may prevent parts of the platform from working correctly. If you have questions about how cookies are used on Bet Pro, contact support through the platform.

8 How Long We Keep Your Data

Bet Pro retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable legal obligations. The general retention guidelines are as follows:

• Active account data: Retained for the duration of your account's activity on the platform, plus a reasonable period after your last login to allow for dispute resolution.
• Financial transaction records: Retained for a minimum period in line with standard financial record-keeping requirements applicable to online platforms, after which records are securely deleted or fully anonymised.
• Identity verification documents: Deleted promptly after successful verification. Copies are not retained beyond what is operationally necessary.
• Support communications: Retained for a reasonable period to ensure continuity of support and to enable dispute resolution if required.
• Closed accounts: Where an account is closed voluntarily or due to a breach of Terms and Conditions, certain account records may be retained for a defined period to prevent re-registration in breach of a ban or to support any ongoing investigation.

Once the applicable retention period has passed, personal data is either securely deleted or anonymised so that it can no longer be linked to you.

9 Your Privacy Rights

As a Bet Pro player, you have several rights in relation to your personal data. You can exercise any of these rights by contacting our support team through the platform or by email. We will respond to all valid requests within a reasonable timeframe.

To exercise any of the above rights, contact Bet Pro support through the platform or by emailing us directly. We may need to verify your identity before processing a request to protect your account security.

10 Children's Privacy

Bet Pro is strictly an adult platform and is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from anyone under 18 years of age.

If we become aware that a registered account belongs to a person under 18, the account will be closed immediately and any associated personal data will be deleted in accordance with our standard data retention procedures for closed accounts.

If you are a parent or guardian and you believe that a person under 18 may have registered on Bet Pro, please contact our support team immediately so that we can take appropriate action. Please visit the Responsible Gaming page for guidance on preventing underage access to gaming platforms.

11 How We Protect Your Data

Bet Pro takes data security seriously and has implemented a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure.

• Encryption in transit: All data transmitted between your device and the Bet Pro platform is encrypted using TLS (Transport Layer Security). This applies to account login, payment transactions, game sessions and all other platform interactions.
• Encrypted storage: Sensitive account data including passwords is stored in encrypted or hashed form. Plain-text passwords are never stored.
• Access controls: Access to personal data within our systems is limited to authorised personnel only. Access is granted on a strict need-to-know basis and is subject to internal access management procedures.
• Fraud monitoring: Automated systems monitor platform activity for unusual patterns that may indicate account compromise, fraudulent transactions or unauthorised access attempts.
• Regular security reviews: Our platform and data handling processes are reviewed periodically to identify and address potential vulnerabilities.

While Bet Pro takes all reasonable steps to protect your data, no system is completely immune to risk. In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected users and take immediate steps to contain and address the breach.

12 Updates to This Privacy Policy

Bet Pro may update this Privacy Policy from time to time to reflect changes in the platform, the data we collect or applicable legal requirements. When updates are made, the revised policy will be published on this page with an updated date shown at the top of the document.

For significant changes that materially affect how your data is used, we will endeavour to notify active users through the platform where possible. However, it remains your responsibility to review this page periodically so that you are aware of the current policy that governs your personal data.

Continued use of the Bet Pro platform following publication of an updated Privacy Policy constitutes acceptance of the changes. If you do not agree with an update, you should stop using the platform and contact support to close your account and request deletion of your data.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal data is being handled, please get in touch with the Bet Pro team. We take all privacy enquiries seriously and will respond promptly.

You can reach us by email at:

You can also contact us through the support section within the platform. For responsible gaming enquiries or to request a self-exclusion, please visit the Responsible Gaming page directly.